TrendFind LLC is committed to providing high-quality luggage and values the shopping experience of every customer. If you are not satisfied with your purchase, or if the item you received has quality issues, you may request a return or refund in accordance with the policy below.
- Return Period
Customers may submit a return request within 30 days of receiving their items. We may be unable to process return requests submitted after this period, except where otherwise required by law.
- Return Conditions
Items submitted for return must meet the following criteria:
The item must remain unused, with no visible signs of wear, scratches, or damage caused by the user.
The item, along with its original packaging, accessories, tags, and any related components, should be kept as intact as possible.
A valid proof of purchase or order number must be provided.
Returns initiated for personal reasons must also meet the requirements listed above.
We reserve the right to decline return requests for items that have been used, are severely damaged, or otherwise fail to meet these return conditions, unless otherwise required by applicable law.
- Returns Due to Quality Issues (Defective or Damaged Items)
If the luggage you receive has a manufacturing defect, sustained damage during transit, is missing parts, or significantly differs from the product description, please contact us promptly and provide your order number along with photographs of the item.
Once a quality issue or shipping error is verified, we will provide a return, exchange, or refund, and we will cover the associated return shipping costs.
- Returns for Non-Quality-Related Reasons
If you wish to return an item due to personal preference, an incorrect size choice, or other personal reasons, please ensure the item meets the return conditions. In such cases, the customer is generally responsible for any return shipping costs.
- Refund Processing
Once the returned item has been received and inspected to ensure it meets the return criteria, we will process the refund using the original payment method. After a refund request is approved, it typically takes 3–5 business days to complete the processing. The actual time it takes for the funds to appear in your account may vary depending on the processing speed of your bank, credit card issuer, or payment service provider. 6. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been processed or shipped, we will do our best to assist with the cancellation and arrange a refund. If the order has already been shipped, you may need to follow our standard return process.
- Exchange Policy
If the luggage you received has quality issues, or if you need to exchange an eligible item, please contact our customer service team. Exchange requests are subject to verification, and specific arrangements will depend on product availability and individual circumstances.
- Non-Returnable Items
Returns or refunds may not be available in the following cases:
Items that have been used and show clear signs of wear or damage caused by the user.
Items damaged due to improper use, storage, or other human-caused factors.
Items for which valid order information or proof of purchase cannot be provided.
Return requests made beyond the specified return period that do not meet legal requirements.
These restrictions do not affect any statutory rights you may have under applicable law.
- Return Address
To return an item, please first contact our customer service team via email to obtain return authorization and specific return instructions. Please do not send items back without prior confirmation.
Return Address:
8860 WESLEYAN DR APT 402
Please include your order number and relevant return details inside the package so that we can promptly identify and process your request.
We take every customer’s after-sales request seriously and are committed to providing a fair, transparent, and convenient return and exchange experience. Thank you for choosing TrendFind LLC!